Bit Famous success stories
Bit Famous reaches finals of prestigious business awards
We reached the finals of the 2022 Lloyds Bank British Business Excellence Awards. How we got there.
Bit Famous is great for business
Claire Marsh, Project Lead for NatWest and COO for NatWest Retail Banking
The training has succeeded in giving NatWest teams the confidence to deliver an excellent customer experience on screen. As video appointments quickly became our number one service offering, the skills required to deliver a great customer experience every time fundamentally changed. We wanted to develop a capability programme to provide an expert-led, blended learning solution to set advisers up for success and to be able to build strong connections with their customers through focused media training. Working with Bit Famous helped us to achieve an exceptional capability programme.
NatWest Retail Banking appointed Bit Famous to train and support 2,600 customer-facing staff to develop confident communication skills on camera. We produced a bespoke training programme using video and live Zoom sessions to support their roll-out of video banking.
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Bit Famous works with the UK's largest wholesaler of cooling equipment. We've built their confidence and ability when it comes to sharing the experience and value they bring to customers. Sales teams now routinely save time and money using self-filmed smartphone video to communicate with clients, colleagues and stakeholders. Beijer Ref teams have attended:
"A four fold increase in customer contact"
In a fast moving and competitive market Bit Famous Ltd has assisted us to grow our market leading position by helping with communication both internally and externally. This has been achieved by training our team to communicate in new ways whilst retaining our traditional values. This increased customer contact four fold. I would have no hesitation in recommending Bit Famous to anyone other than my competitors!
John Billson, MD, Beijer Ref UK & Ireland
"A fantastic job"
Abigail Scott Paul, Director of External Relations and Strategic Partnerships at LEEDS 2023
Bit Famous have done a fantastic job in boosting our team's confidence and ability to articulate and sell the vision and story of LEEDS 2023 to media, business and political stakeholders. As a time-limited start-up with a hard-deadline, we needed to move fast to establish our credibility with stakeholders quickly. The work they've done with us has allowed us to crystallise the 'why?' organisations, companies and the public should back us; it's also given us the tools and learning to get out there confidently and secure new partnerships, business relationships and funding. Since their training our media and digital engagement is up by 91% and 65% respectively and we've landed 10 new businesses as sponsors including our first all important headline partner, at a six-figure level!
Bit Famous works with Leeds 2023, a year of culture in the city. We’ve supported their whole team from CEO to artists and volunteers and helped them use video to inspire and engage people in the city, sponsors and stakeholders. Leeds 2023 attended:
Bit Famous works with Shawbrook a specialist savings and lending bank. Our executive coaching has supported the business in retaining key figures in their talent pipeline. Shawbrook has reported a transformation in those we've coached, helping them forge ahead with their careers with impact, influence and confidence. Shawbrook staff have received:
"A team member was facing burn out... Life changing!"
I needed to support one of my team who was working too much, barely taking any breaks and was in danger of burning out. She's changed in the last 6 months, received excellent feedback from the new boss and the team. She quite literally blossomed! Another colleague in my team is currently going through group coaching with Penny and feedback I have received is from her is “this is life changing for me”. This is coming from a colleague who has had lots of leadership and senior management coaching before she joined the bank.
Kat Klehr, Director of Compliance and Ethics, Shawbrook Bank