Privacy Policy

Bit Famous Privacy Policy

Last Updated: 7.11.2024

Introduction

At Bit Famous Limited, we are committed to safeguarding the privacy and protecting the personal data of our clients, users, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or your data, please contact us at:

  • Email: hello@bitfamous.co.uk
  • Address: 1st Floor Healthaid House, Marlborough Hill, Harrow, Middlesex, England, HA1 1UD

Who We Are

Bit Famous Limited (referred to as “we,” “us,” or “our”) provides training, coaching, and apprenticeship study services. We are a registered company in UK, under company number 12347307.

What Personal Data We Collect

We may collect and process the following types of personal data:

  1. Contact Information
    • Name, email address, phone number, and postal address.
  2. Website Usage Information
    • IP address, browser type, and browsing activity through cookies and other tracking technologies (see our Cookie Policy for more details).
  3. Training, Coaching, and Apprenticeship Records
    • For individuals attending our training, coaching, or apprenticeship study services, we may collect:
      • Attendance records
      • Assessment and performance data
      • Feedback and evaluation forms
      • Certification and qualification details
  4. Communication and Enquiry Information
    • Any information you provide when contacting us or making enquiries.

Why We Collect Personal Data

We use personal data for the following purposes:

  • To provide services such as training, coaching, and apprenticeship study.
  • To communicate with you about your sessions, bookings, and any updates.
  • To improve our services through feedback and performance data analysis.
  • To meet legal obligations, including record-keeping for apprenticeships.
  • To enhance website functionality and analyse usage data to improve user experience.

Lawful Basis for Processing

We rely on the following lawful bases for processing personal data:

  • Contractual necessity: Processing is required to provide the services you request, such as training or coaching.
  • Consent: For optional marketing communications, where you have explicitly opted in.
  • Legal obligation: Complying with government or regulatory requirements, particularly for apprenticeship study records.
  • Legitimate interests: To operate our website, improve our services, and conduct business operations.

How We Share Your Personal Data

We may share your personal data with third parties in the following situations:

  • Service Providers: We may share data with trusted third parties who assist in delivering our services, such as training platforms, payment processors, and analytics providers. All third parties are vetted to ensure they comply with data protection laws.
  • Legal and Regulatory Compliance: Where required by law, we may disclose your data to government bodies or regulators.
  • Business Transfers: If we undergo a business reorganisation, merger, or sale, your data may be transferred to the new entity.

International Data Transfers

If we transfer your data outside the UK or EEA, we ensure that adequate protection measures are in place, such as standard contractual clauses, to protect your personal data.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Specifically:

  • General enquiries and correspondence: Retained for up to [Retention Period, e.g., 2 years] after the final correspondence.
  • Training, coaching, and apprenticeship records: Retained for up to [Retention Period, e.g., 5 years] after the completion of the service or as required by law.
  • Financial records: Retained for at least [Retention Period, e.g., 6 years] in accordance with legal requirements.

Once the retention period expires, we securely delete or anonymise personal data.

Your Data Protection Rights

Under the UK GDPR, you have rights concerning your personal data. These include:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request corrections to inaccurate data.
  • Right to erasure: You can ask us to delete your personal data in certain circumstances.
  • Right to restrict processing: You can ask us to limit how we use your data.
  • Right to data portability: You can request that we transfer your data to another provider.
  • Right to object: You can object to processing in some cases, such as direct marketing.

To exercise any of these rights, please contact us at hello@bitfamous.co.uk. We may need to verify your identity before processing your request.

Use of Cookies

We use cookies to enhance your browsing experience and provide functionality on our website. For more details on our cookie usage and how you can manage your preferences, please see our cookie Policy.

Data Security

We take data security seriously and employ a range of measures to protect your data, including encryption, access controls, and regular audits. However, please note that no method of electronic transmission or storage is completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. For significant changes, we may notify you via email or a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal data, please contact us:

  • Email: hello@bitfamous.co.uk
  • Address: Bit Famous Ltd, Pool Lane, Lymm WA13 9BJ